Terms & Conditions & Cancellation Policy

Provider:

No11 Ceramics – Sedef Sultanoglu

Bahnhofstraße 39, Appelhülsen Nottuln, 48163, Germany

1. Scope

These terms apply to all purchases and workshop bookings made via www.no11ceramics.com.

2. Orders & Payments

You can pay via PayPal or Stripe. I will send a confirmation email once your order or booking is processed. If you don’t receive please check Spam folder or reach me directly from info@no11ceramics.com. I accept payments via PayPal and Stripe to ensure secure and convenient online transactions. Both providers use industry-standard SSL encryption to protect your data during checkout.

I do not store any of your payment details myself; all transactions are processed directly and securely through PayPal or Stripe.

3. Workshops

When you book a workshop, you reserve a specific date and time.

  • Cancellations 10 days or more before the workshop receive a 50% refund.

  • Cancellations less than 10 days before are non-refundable.

    To cancel : Email me at info@no11ceramics.com or call +49 1525 9203215.

I may reschedule workshops due to low attendance or unforeseen reasons.

4. Shipping

Currently, I do not ship physical products. Once I do, I will ship within Germany and EU, and shipping terms/costs will be shown at checkout. Customers are responsible for inspecting products upon delivery. If damage occurred during shipping, customers should notify the shipping company and me immediately. I accept returns or exchanges only if the damage is due to a manufacturing or packaging fault on my part.

I accept returns or exchanges only if the damage is caused by a manufacturing or packaging fault on my part. Damage resulting from customer mishandling or shipping issues where the customer has not reported the problem to the carrier will not be eligible for return or refund.

Shipping costs for returning products are the responsibility of the customer, except in cases where the return is due to my error.5. Right of Withdrawal

As a consumer in the EU, you have the right to cancel within 14 days without giving a reason.

Withdrawal period:14 days from service provision or confirmation.

To cancel: Email me at info@no11ceramics.com or call +49 1525 9203215.

If eligible, I'll issue a refund within 14 days using the original payment method.

Exceptions:

  • No refund for workshops canceled less than 10 days before.

  • Custom or time-limited services are excluded.

6. Applicable Law

German law applies. Jurisdiction: Münster, Germany.