Privacy Policy & Cookie Notice

Effective date: 20.07.2025

I, Sedef Sultanoglu (No11 Ceramics), respect your privacy and comply with GDPR and German TMG. My contact details:

Address: Bahnhofstraße 39, Appelhülsen Nottuln, 48163, Germany

Email: info@no11ceramics.com

1. Data I Collect

I collect personal data in the following ways:

  • When you use the contact form:

    • Your name

    • Your email address

    • Your phone number (if provided)

    • The message or inquiry you send

  • When you make a purchase or book a workshop:

    • Your payment information (processed securely by PayPal or Stripe)

    • Your billing details (e.g. name and email address, for invoicing purposes)

      Please note: I do not store your full payment details. All transactions are handled directly by PayPal or Stripe in accordance with their own privacy policies.

  • When you visit the website:

    • Technical data such as your IP address, browser type, device information, operating system, and referring URLs may be automatically collected

      This information is processed by Squarespace and its cookies to ensure proper functionality, security, and performance of the site. You can manage your cookie preferences.

2. Data Security

My website is hosted on a secure platform that uses industry-standard SSL encryption (HTTPS) to protect data transmitted between your browser and the website.

The platform also performs regular backups and applies technical measures to prevent unauthorized access, data loss, or misuse.

Payments are processed securely through trusted third-party providers such as PayPal and Stripe, both complying with strict security standards (PCI DSS). I do not store your payment details directly.

I do not use any additional automatic data collection tools beyond those provided by the hosting platform. Some technical data—such as IP addresses and browser information—are collected automatically for security and site improvement purposes. These data are retained according to the hosting platform’s standard policies, generally between 30 and 90 days.

3. Purpose of Use

I use your data to:

  • Process orders, payments, and workshop bookings

  • Respond to your messages

  • Comply with legal requirements (e.g. tax)

  • Ensure site security and functionality

4. Legal Basis

  • Contract performance (Art. 6(1)(b) GDPR) – fulfilling your orders / bookings

  • Legal obligation (Art. 6(1)(c) GDPR) – record-keeping

  • Consent (Art. 6(1)(a) GDPR) – for non-essential cookies

5. Data Retention

I retain your data only as long as necessary for its intended purpose or as required by law (e.g., 10 years for tax documents).

6. Who I Share Data With

I may share your personal data with service providers who support the operation of my website and business, including:

Squarespace (hosting platform), Stripe and PayPal (payment processors) and logistics providers (in case of physical product deliveries).

If required by law, I may also disclose personal data to public authorities such as tax offices, courts, or law enforcement agencies.

7. Security Measures

I use technical and organizational measures (e.g., secure hosting, backups) to protect your data from unauthorized access.

8. Your Rights

You have the right to:

- Request access to your data

- Request correction or deletion

- Withdraw consent (e.g., for cookies)

- Lodge a complaint with a data protection authority

You have the right to request access to, correction, or deletion of your personal data at any time. If you wish to exercise these rights, please contact me at info@no11ceramics.com.

9. Cookies

My website uses cookies and similar technologies to ensure basic functionality, and — if you consent — to analyze traffic or improve the user experience :

  • Essential cookies – required for site functionality

  • Session cookies – for login or cart

  • Non-essential cookies – to collect analytics data via Squarespace

You can choose to:

  • Accept all cookies,

  • Reject non-essential cookies, or

  • Manage your preferences

You can accept, reject, or manage non-essential cookies anytime using the cookie banner, and also via your browser settings.

Cookies on my website are stored for varying durations depending on their type. Session cookies expire when you close your browser, while persistent cookies may remain for up to 30 days or longer, depending on their purpose. These cookies help improve site performance, user experience, and marketing efforts.

Last updated: 20.07.2025